GE (General Electric) can
be traced back to the light company founded by Thomas Edison
GM (General Motors) was founded by William C Durant in 1908.
JSLGA (JiangSu LanguAge) was founded in 2008. Its future will
be created together by all the members of JSLGA.
JSLGA dedicates itself to developing as an academic, professional,
standardized and scale-intensive outsourcing provider for
integrated language & information services. During its
development process, JSLGA will always adhere to the following
philosophies and try its best to build a corporate culture
with its own characteristics based on these philosophies.
- Conception of Work
1) Total involvement: On the basis of a clear division of
labor and fulfilling their distinctive functions, the managers,
translators and operating supporters of JSLGA completely involve
themselves in customer service. Each role and process in
JSLGA is very important to the quality of client service: the
translators are responsible for producing high-quality translated
text; the middle-level managers are responsible for coordinating
internal and external resources; the operating supporters
are responsible for providing strong support for other departments
in JSLGA to increase the efficiency of each department; the
senior managers are the executors of specific affairs, and
each management level is aimed at enhancing customer satisfaction.
All the members’ work coalesces into an organic, process-oriented
division of labor.
2) Customer first: Take customer satisfaction as the basic
guide, and take offering the best service for clients as
the goal. Take the philosophy of “customer first” and make
it seep in each work procedure. In the specific workflow,
the previous process creates conditions for the next process.
They carry on from one to another and form an overall pushing
mechanism intended to enhance customer satisfaction.
- Conception of Communication
1) Equal communication: Encourage all the colleagues of
JSLGA to call each other by their Chinese names or English
names directly to build an atmosphere of equal communication
and weaken potential communication barriers brought by status
difference. Everyone has the opportunity to express his
or her opinion, and different opinions will be treated equally.
2) Adequate communication: Encourage the staff to express
opinions completely on different occasions (such as the
routine meetings, project meetings and workshops); create
various kinds of communication opportunities and communication
methods for the staff; show and demonstrate different opinions
and perspectives completely to achieve the barrier-free,
efficient and adequate communication.
- Conception of Loyalty
1) Full trust: JSLGA has complete faith in each staff member
and gives them the right to know. It allows the staff to
know specific clients and related project information and
allows some of the staff to have direct communication with
clients while doing projects. We believe that only by having
complete faith in the staff, can the staff fulfill their
own responsibilities more positively. Thus, JSLGA can improve
its overall service capacity and then provide more high-quality
services for clients.
2) Effective mechanism: JSLGA encourages the staff to be loyal
to a positive mechanism, but not be loyal to one enterprise
simply and blindly. JSLGA provides an employee-friendly work
environment, systematic training and fair promotion system
for the staff. It creates a positive interactive mechanism
for personal development and corporate growth.
- Conception of Success
1) Individual success: JSLGA always focuses on the growth and
development of the staff and helps the staff to make career
development planning. JSLGA tries its best to make the staff
knowledgeable, able and successful in the industry. We clearly
understand that an excellent staff is the enterprise's greatest
asset. The individual success of the staff is essential
to the enterprise's success.
2) Industrial success: JSLGA always focuses on the trends of
the industry and takes an active part in industry events.
It strives to promote industrial development, and it closely
connects development to the development of the language
services industry itself. Because we are well aware that
only when the whole industry makes healthy and orderly development,
can the enterprises in the industry get positive development
and real success.